Very dismissive, and overall an awful experience, where we feel at significant financial loss. Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  We appreciate you taking the time to help us improve what we do and we're really sorry that things haven't gone according to plan. Virgin Holiday Complaints Telephone Number information. EBotziou says: February 4, 2014 at 12:17 pm. Virgin Experience Days; All Sections; Legal / Misc; How do I contact your Customer Service team? This can be arranged whilst rebooking or afterwards in Manage my booking. RH10 9DF, Virgin Holidays Limited. Fleming Way Calls cost 7p/min plus your companies access charge. Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. Keep an eye on your email for the latest special offers from us. Katie Hughes 7 reviews. We will help everyone that wants to move their holiday. In the meantime check out our FAQs to see if this can help answer any immediate questions. Be part of the conversation on our latest ventures. Our US complaints address. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. We had an issue with them some years ago regarding lost luggage and at they were shocking then and we had never used them since. Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. Please choose an option below. All you want to know about Virgin Holiday Complaints Telephone Number. Like Like. Virgin Holidays Free Phone Number. Had a holiday to NY booked for May 2020...holiday was cancelled due to Covid. More information is available here. Answer 31 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. Not what we would expect from a company such as as Virgin holidays. Travel firms are cancelling holidays but refusing to give cash refunds. The Webmaster Virgin.com Limited c/o Virgin Red 66 Porchester Road New to travelling or just want to check you've ticked all the boxes? We continue to review this and working to open up these options to more customers. Virgin customer Jane Coneley, from Nottingham, wrote in the Facebook group that she is still owed £42,517 for a once-in-a-life-time holiday to the US. Explore our destinations and holiday types and save your faves to your very own Wishlist. #SeizeTheHoliday. But the financial expert also issues a key warning. To finalise the amendment, one of our customer advisors will phone you. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Under the Package Travel Regulations 1992, you have 3 years in which to make a personal injury claim for holiday illness contracted or injury sustained on a Virgin Holidays package. Our lines are open daily between 9am-5pm, UK time. Log in to Manage my booking where you can message us about your options or you can give us a call. The fact that there is no way of contacting them unless you are about to travel in the next few days is totally unacceptable. Details of the complaint, along with the names of any of our staff that you spoke to at the time. Reply. About Virgin Atlantic. For more details, see our cookie policy. Although this isn’t free like the 0800 number, most 03 numbers are included in call packages. Rest assured; we will notify you as soon as we know if your holiday has been affected. We'll do our best to help you as soon as we can. Is my holiday still going ahead as planned? At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to get back to their very best. Registered in England: Company Number 1873815. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Rest assured; we will notify you as soon as we know if your holiday has been affected. Skip to main content. Send us a private message to contact Customer Support. Our local teams will do their best to quickly resolve any issues, with support from the UK where needed: For booking details and contact info, even offline  download the app from App Store or Play store. In the meantime check out our FAQs to see if this can help answer any immediate questions. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. Or, 1 800 496 6661 if calling from the US. You might also find the answer you’re looking for by checking our FAQs. Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! Find them from our full list of Virgin companies and visit their own website for relevant contact details. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. Reach us on social. Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. #SeizeTheHoliday. Find them from our full list of Virgin companies and visit their own website for relevant contact details. If your enquiry is related to an upcoming flight, please contact our Guest Contact Centre on 13 67 89 or by using our General Enquiry form . We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Do check before you book and regularly before you travel for updates as the advice can change. I’m waiting for a refund on my cancelled holiday. But ATOL protection does not apply to all holiday and travel services listed on this website. I love a good complaints letter and this one is by far one of the funniest I have seen! Or dive right in to our 2021 holiday offers. For the latest information on Covid-19 you can check our FAQs here.​. Do check before you book and regularly before you travel for updates as the advice can change. The Webmaster Virgin.com Limited c/o Virgin Red 66 Porchester Road London W2 6ET. Help and contact; Before you book; At the airport; On the flight; Lost property; Help and contact; Before you book; At the airport; On the flight; Lost property; Policies Policies. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Changes to existing flight + hotel, hotel only and car hire bookings (not flight only) 0344 472 9646. Virgin Holidays said that Mr and Mrs Fox's refund was in a queue. Please choose an option below. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. In the case of children who become ill on holiday, the time limit is 3 … If your complaint or compliment relates to a flown Virgin Australia flight, please use our feedback form. We'll be in touch by email letting you know how to register to change your holiday plans. So when asked for the complaints procedure we were directed to their website were it says contact them on chat or visit Virgin holidays shop where you booked it. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. Please ask us to confirm what protection may apply to your booking. Answer 41 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. My family had always booked with virgin holidays and this was my first time dealing with Virgin as an adult and I was thoroughly impressed with the level of service I’ve received. Virgin Holidays Ltd Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. I received an email on the 4th October saying that I would be refunded within 2-weeks. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Find a Virgin company. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCDOtravelGovUK and facebook.com/fcdotravel. The VHQ Answer 11 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. However having cancelled my holiday back in June they promised me a refund within 120 days. Send us an email and we'll get back to you as soon as possible. At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to unleash their mojo and get back to their very best. Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. If you're travelling with any other airline, please contact them directly. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. Explore our destinations and holiday types and save your faves to your very own Wishlist. I’m waiting for a refund on my cancelled holiday. Simpson Millar’s Holiday Claims Team can advise you how much your Personal Injury Holiday Claim is worth and help you make a claim against Virgin Holidays on a ‘No Win No Fee’ basis. I have had a number of holidays in the past booked through Virgin and had no complaints whatsoever and have always found the staff very helpful but unless I receive a timely refund of my deposit I will never book with them again. Go get it. For more details, see our cookie policy. If you’d like to talk to us about your complaint, which is regarding a flight you’ve already taken, you can call us on 0344 873 7747, in the UK. For the latest information on Covid-19 you can check our FAQs here.​. Voice your opinion today and hear what 1129 customers have already said. It is, isn’t it. Read 282 customer reviews of the Virgin Holidays - www.virginholidays.co.uk & compare with other Travel Agents at Review Centre With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Our team are available Monday to Friday 9am - 7pm, Saturday 9am – 6pm, and Sunday 10am - 6pm. Rest assured I will be rebooking my holiday with Virgin (when things are a little less crazy) and will continue to be a customer as a result of this excellent level of service. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. To finalise the amendment, one of our customer advisors will phone you. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCDOtravelGovUK and facebook.com/fcdotravel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Give us a call to speak to our travel experts. Or dive right in to our 2021 holiday offers. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Time Limits for Virgin Holidays Complaints. Despite complaining to Virgin Holidays twice, our complaint has been dismissed and have now had to escalate the complaint to the relevant travel association (abta). By continuing to browse the site you are agreeing to our use of cookies. This can be arranged whilst rebooking or afterwards in Manage my booking. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. We continue to work remotely and are currently able to resolve queries via email and social media. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. Your experience can help others make better choices. We continue to review this and working to open up these options to more customers. VIRGIN Outrageous. You can call our team on 0344 472 9499 who can look at options for you. Reply. Log in to Manage my booking where you can message us about your options or you can give us a call. We did go to the shop and their answer was it not down to us, it's down to Virgin Atlantic!!!! Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! Old school ways. Virgin Holidays Special Assistance Team offer expert knowledge and support for your mobility and medical needs while you're away. Our travel experts are on hand to help you book your next holiday. Find a Virgin company. By continuing to browse the site you are agreeing to our use of cookies. Our travel experts are on hand to help you book your next holiday. 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